rebate check, Canon says you can now deposit or cash it. If you haven’t sent in your rebate form, you should now send it to a new address:
Canon USA Rebates
P.O. Box 342140
Bartlett, TN 38184
If you tried to cash or deposit a check before November 20 and the check bounced, Canon will send you a replacement check and reimburse any additional returned check fees. Send documentation to:
Canon Recovery
P.O. Box 343150
Bartlett, TN 38184
For details, read the Canon USA announcement:
Important Announcement from the Consumer Imaging Group
Official Message from Canon U.S.A., Inc. Regarding Rebate Issues with CPG Bankruptcy
The third-party rebate processing company, Continental Promotion Group (CPG), that was responsible for processing rebate claims and issuing mail-in rebate checks for Canon-brand printer and video products (along with many other products from a number of other companies) filed a Chapter 11 Bankruptcy petition on Friday, November 14. The funds provided to them .S.A., Inc. (and other companies) are no longer available to satisfy the rebate checks that CPG issued on behalf of Canon and other companies.
To deal with this issue Canon is implementing the following measures to ensure our customers are taken care of appropriately:
1.) Canon has made arrangements for such checks issued by CPG to be honored despite CPG’s bankruptcy. Accordingly, if customers have not yet presented such check to their bank for payment, they should feel free to do so now. Again, if customers are holding or receive a rebate check for Canon-brand printer or video products which is dated on or before November 14, 2008, and such check has not previously been returned unpaid, the customers can present that check to their bank for payment.
2.) If customers have not yet mailed in their rebate claim materials, please note that Canon has made processing arrangements with a new mail-in address. Customers will receive their rebate checks from a new vendor secured by Canon. Information is being made available to the public via the Canon web site www.usa.canon.com. Customers should direct their rebate materials to the following address instead of the address referenced in the rebate materials currently:
Canon USA Rebates
P.O. Box 342140
Bartlett, TN 38184
3.) Notwithstanding Canon’s efforts in making arrangements to have rebate checks honored, as of the close of business on November 20, we received information that a small percentage of the outstanding rebate checks that were issued by CPG and dated on or before November 14, 2008 were returned unpaid. Canon has identified the affected customers and is in the process of sending replacement checks. These customers will be notified directly and their replacement checks are now being processed. Customers should receive those replacement checks in approximately ten (10) business days or so.
• Canon will also reimburse those affected customers their documented, returned check charges. If their rebate check was returned unpaid as noted above the customer will be asked to submit the letter from the bank advising of such charge or, if unavailable, such other evidence as the customer may obtain that reasonably supports their return check charge to:
Canon Recovery
P.O. Box 343150
Bartlett, TN 38184
We apologize for any inconvenience, delay or confusion this situation with CPG has caused. We are committed to ensuring that our customers receive their rebate checks as soon as possible and that both our customers and our dealers will continue to have full confidence in Canon U.S.A., Inc. Again, please direct all inquiries to the Canon Customer Call Center at 1-800-OK-CANON at this time. A new contact number will be published early next week that is being established specifically for the purpose of handling all rebate related issues.
We apologize again for any inconvenience.
Sincerely,
Canon U.S.A., Inc.
